The lessons that hospitality operators have learned over the past two years—and all the technology that came along with them—are here to stay.
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If 2020 was a challenging time thanks in large part to the COVID-19 pandemic, 2021 arguably took things to the next level. Between labor shortages, supply-chain disruptions, and rising inflation, it’s a wonder the industry survived the past 12 months at all. That it did is evidence of the growing importance of Contactless payment technology.
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11 Vancouver companies hiring over 158 positions this January.
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Restaurants are currently facing an unparalleled shift in the labour market and its impact will completely change the hospitality industry.
Public health restrictions have finally started to ease across Ontario. Many of Toronto’s restaurants are working tirelessly to recreate that ‘pre-pandemic’ atmosphere that diners have been craving since lockdowns were put in place. While the pandemic has accelerated guest-focused digitization across the industry, there is a key audience that venues and their technology partners now need to cater to in order to survive the next phase of COVID-related impacts: restaurant staff.
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Restaurants are currently facing an unparalleled shift in the labour market and its impact will completely change the hospitality industry.
Public health restrictions have finally started to ease across Ontario. Many of Toronto’s restaurants are working tirelessly to recreate that ‘pre-pandemic’ atmosphere that diners have been craving since lockdowns were put in place. While the pandemic has accelerated guest-focused digitization across the industry, there is a key audience that venues and their technology partners now need to cater to in order to survive the next phase of COVID-related impacts: restaurant staff.
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The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators. As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology.
Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy?
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When daydreaming about the future of the quick-service restaurant industry, one can imagine burger-flipping robots, food flying to the table via a drone or a robot rolling up to the table to take a customer's order. Not so sadly, this isn’t the way the restaurant industry is heading. Instead, it’s going to be about maximizing the customer experience through the seamless integration of contactless technology.
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Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe.
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The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an old movie— it’s nostalgic, but you’re subconsciously identifying all the things during that era that seem to be backwards or simply unpleasant.
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