- Ready minimizes wait times, reduces staffing costs and improves customer experience for restaurants
- Ready is the only in-seat ordering technology in North America that does not require guests to download an app and signup
- Ready’s order-at-table product includes Instant Reviews, allowing for immediate customer feedback and the opportunity for service recovery
Vancouver, B.C., October 1, 2018 – Ready, a Vancouver-based FinTech company, has today launched their first-of-its-kind order-at-table product for restaurants at FSTEC in Orlando, Florida. Ready’s technology enables restaurant guests to order and pay for their food and drinks from their smartphone with no app download or registration required. Ready’s order-at-table product evolved from their existing pay-at-table solution for restaurants and order-in-seat product for stadiums.
“We’re excited to extend Ready’s commerce platform with the introduction of our frictionless mobile ordering product. Our goal is to redefine and modernize an essential part of the dining experience,” said Laurent May, Head of Ready. “Traditionally, app downloads and signups have been a major barrier to widespread adoption of ordering and payment technology in restaurants. By offering a seamless experience, we’re looking forward to seeing corresponding high usage rates of Ready within our launch partner locations.”
Instead of using an app, guests scan or NFC tap a Ready QR code on their table with their phone, which directs them to the menu. The customer makes their selection through their mobile browser, and the order is either delivered directly to them or picked up at an express counter. When customers are ready to leave, they pay through the Ready platform without having to wait for a server. Ready is fully integrated with POS systems so all payments are automatically synched and closed.
Ready has a built-in review function that allows guests to instantly rate the restaurant experience. Floor staff are notified immediately of negative feedback, providing opportunity for service recovery before the guest leaves the restaurant. Ready Instant Reviews can be integrated with existing feedback aggregation platforms to enable simple analysis and reporting.
For restaurants, Ready optimizes front and back of house staffing to reduce labor costs, process more orders in less time and provide a better overall customer experience. Restaurants implementing Ready are expected to see an increase in table turns without a negative impact on spend per seating. Launch partners Ceili’s Irish Pubs, Mahoney and Sons, and Tap and Barrel Restaurants anticipate that Ready will reduce wait times and in turn create a better customer experience and increase sales.
“Tap and Barrel Restaurants are always looking for ways to better serve our guests, and we’re confident that Ready will greatly improve the guest experience by eliminating wait times and the friction associated with ordering and payment,” said Daniel Frankel, Founder and CEO of Tap and Barrel Restaurants.
Ready will be offering product demonstrations of Order-at-Table at FSTEC in booth 723.
Talk Shop Media
Ready is payment and order processing technology that reduces wait times and changes the way restaurant and stadium staff deliver customer experience. A FinTech company based in Vancouver, BC, Ready lets consumers order and pay for their food and drinks from their smartphones in seconds without the hassle of flagging down servers - no app is required. For venues, Ready optimizes front and back of house staffing to reduce labor costs, process more orders in less time and provide a better overall customer experience.