The truth is, customer complaints are inevitable. Even if you’re the best, most decorated restaurant in town, you’ll inevitably come up against disgruntled patrons. What’s more important than getting all good reviews is the way you and your staff handle the bad ones.
Once upon a time, pens, chalkboards, and sticky notes were the number one tools used to manage restaurants across the world.Understandably, they were never the most reliable tools, but in the absence of anything else they remained effective.
If there's one truth about the restaurant business, it's that hard working people love to eat out. It's the perfect way to achieve a few minutes of relaxation and enjoy a good meal without expending the time and energy to cook something at home.
The natural flow of a modern dining experience assumes that a single table will want a single check but, of course, this isn't always the case. The way people live and manage their relationships is reflected in the way they dine. Independent people may insist on always paying for their own meal no matter who they dine with while more communal minded groups may take turns paying an entire check or pull from a shared fund for shared meals.
Any business person worth their salt will tell you that a company is only as good as its people. The restaurant business is no different. And while great management and well-seasoned chefs are crucial, it’s important not to overlook Front of House (FOH) staff—the friendly faces of your business and your best brand champions.
Let’s talk about Point of Sale (POS) software systems. It’s not the most exciting subject in the world, but if you’re a restaurateur, you know the importance of running a tight ship. It’s hard work even when things are going great, so any system you buy needs to soothe the burden of busy day-to-day operations.
Even with the rapid evolution of how we pay for everyday things, many restaurants still rely upon an antiquated system for billing customers that can be an enormous waste of time for everyone involved.
When you own a restaurant, preparing outstanding meals, attending to customers and delivering the best customer service is usually top of mind. These are all important things to focus on but often times what is also just as critical to success is constantly evaluating staff. Part of that is taking into account how well your business's technology is suited for the latest in technological development.
Technology is becoming more and more a part of our lives, and this kind of change which has been increasing in recent years can often make people a little worried about whether this effect is negative, especially when it comes to major social events like eating in restaurants. Here’s a look at whether technology in restaurants has a pro-social or antisocial effect on culture, overall.
From shy first dates to tenth wedding anniversaries, couples at every stage of their relationships have been coming to restaurants for date nights for centuries. The tradition of romantic dinners is as old as the existence of restaurants themselves so it's no wonder that many venues strive to create the kind of service, ambiance, and consideration necessary to make couples feel like they are the only two people in the world even in a busy dining room.